Whenever we wanted our employees to take ownership of a particular idea or concept, we did not just tell them, we did not just show them, we INVOLVED THEM! When employees become involved, they are more likely to understand; once they understand, they will more than likely take ownership.

At A-1 Plumbing, whenever we would attempt to implement a new concept or new idea to our employees, it would always have to pass the “plumberize” test. First, are we speaking their language? And secondly, are we speaking in a way that they can understand what’s actually being said? This can be true for any business at any level [...]

Business author Michael Gerber says that to operate a successful business, you need to spend at least a half hour a day with the door closed not working in but on your business!
I couldn’t agree with Michael more about his statement. My own business, A-1 Plumbing & Rooter, was successful because I spent not 30 minutes, but 6 hours, per [...]